Legal
Workmanship Guarantee
A ring should survive being worn. If the plating lifts, a stone falls out, or the engraving is wrong compared with the proof you approved, that's on us.
1. What's covered — 12 months
Contact us with photos and your order number. If it's covered, we remake the ring; if we can't remake it, we refund it.
- Plating
- Flaking or lifting plating under normal wear.
- Stones
- A stone that comes loose or falls out on its own.
- Structure
- Cracks in the band or face that aren't from impact.
- Engraving
- Wording that differs from the proof you approved — remade at our cost, no time limit on the proof comparison.
2. What isn't covered
Everyday wear on the finish, scratches, impact damage, resizing or repairs done elsewhere, and loss. Rings are worn on hands — a ring that has been knocked against a workbench for a year will look like it.
Ordering the wrong size isn't a defect. Personalized rings can't be exchanged for another size, which is why we ask you to check the sizing guide first.
3. How to claim
Email us within the 12-month window with your order number and clear photos of the problem. We reply within one business day and pay return shipping on covered claims.